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ipPatrol® will alert you via email and/or sms when a problem is detected or resolved. An alert may be sent to as many contacts as you like and you can tailor which type of alert a contact receives and when. An alert can be repeated to remind contacts there is a problem after a specified period of time has elapsed. Each alert is colour coded for easy identification and includes diagnostic traces from all monitoring servers where appropriate.

Example monitoring down alert

Down alert details

Each down alert is colour coded red to help with quick identification.

  1. Details of the service being monitored.
  2. The date and time of the alert (and how long the service has been on alert if it is a repeat alert).
  3. The details of the when the outage started.
  4. The type of error and a brief message explaining the error and what you might want to do to fix it.
  5. A diagnostice trace from each monitoring server. As far as we are aware this feature is unique to ipPatrol®. Other monitoring solutions only provide one. Having a trace from each monitoring server allows you to triangulate the problem and prove to your ISP that the problem was not a localised issue.

    Furthermore since the trace is done at the time of the alert you have proof of a problem even if it is reported after the event. Most ISPs ask for traceroutes in the full knowledge you can not produce them after a problem has happened and without them will not accept a network fault occurred.
  6. If you ever think an alert is incorrect or do not understand it contact support.

    Support are happy to fully investigate any alert using the detailed logs that we keep for 7 days and provide advice.

    To our knowledge our system does not send false alerts. On investigation we have always been able to prove a problem has occurred.

Example monitoring up alertUp alert details

Each up alert is colour coded green to help with quick identification.

  1. Details of the service being monitored.
  2. The date and time of the alert.
  3. The details of the outage including the total length of the outage, the date and time it started and the date and time it finished.
  4. A diagnostice trace from each monitoring server.

    Having a trace from each monitoring server allows you to triangulate the problem and prove to your ISP that the problem was not a localised issue.
  5. If you ever think an alert is incorrect or do not understand it contact support.

    Support are happy to fully investigate any alert using the detailed logs that we keep for 7 days and provide advice.

    To our knowledge our system does not send false alerts. On investigation we have always been able to prove a problem has occurred.

    Please note the alerts have been scaled and cropped to fit the web site for display purposes and actual alerts are a lot clearer
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